Refund Policy
We want you to buy with full confidence. Every new account first gets a 1-day free trial so you can try the core features before paying.
Our promise on core features
Your plan pays for our core automation features — AI listing, capture & autofill, image scan and the AI chatbot. If a core feature genuinely does not work for you, message us on the Contact page or WhatsApp with a screenshot. We will investigate it with you and put it right. Our repair window is up to 30 days from the day you report it, and we will keep you updated while we work. If a core feature still cannot be made to work for you at the end of that window, we refund you in full. No long arguments.
About the Shipping tool and other bonus features
The Shipping tool (Test & Reduce Shipping Charge), Flipkart auto-listing and marketplace insight numbers are given as free bonuses on top of the paid core, on a best-effort basis. The Shipping tool in particular depends entirely on how Meesho's own upload and pricing APIs behave on any given day, which is outside our control and can change without notice — we do not guarantee it will work, or that the shipping-charge numbers it shows will be accurate, on every listing at every moment. Because it is a bonus (not the paid core), it being unavailable or inaccurate is not by itself a ground for a refund — but if you are unhappy, still reach out and we will always try to make it right.
How to request a refund
Contact us within 48 hours of your issue through the Contact page or WhatsApp with your registered email and a short description (a screenshot helps). Our team will first work through the 30-day repair window above with you. If a core feature still cannot be made to work, we approve the refund and process it to your original payment method. Processing takes a minimum of 7 business days and normally no more than 10, plus whatever time your own bank or UPI provider needs to show the credit.
What is not refundable
- Change of mind after activation, or buying the wrong plan by mistake after access was used.
- Bonus / best-effort features (Low-Shipping finder, Flipkart auto-listing, insight numbers) being temporarily unavailable — these are free extras on top of the paid core.
- Issues caused by marketplace changes, marketplace account suspension, your device/browser setup, or use against our Terms.
- Partial months, unused time on a plan, or renewals cancelled after the renewal date.
Fair-use of this policy
This refund promise exists to protect genuine buyers. Repeated buy-refund cycles, refund claims combined with continued use, or chargebacks raised without contacting us first are treated as abuse and can lead to account termination under our Terms.
When this version applies
This version of the Refund Policy applies to plans purchased on or after 25 August 2026. If you bought before that date, the shorter repair window published at the time of your purchase still applies to you — just tell us and we will honour it.
This Refund Policy, together with the Terms & Conditions, is the complete and only refund commitment we make.
